The Path to Personalization: Transparency and Partnership as Catalysts for Better Healthcare

What if the key to fixing healthcare isn’t more control, but more trust?

That question fueled the conversation during Embold Health’s recent webinar, The Path to Personalization. What followed was a surprising look at how employers, health plans, and innovators are moving beyond outdated models to build something better — through:

·       Transparency that actually earns trust.

·       Partnerships that go deeper than contracts.

·       Innovation that simplifies instead of complicates.

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From Silos to Solutions

The panelists leaned into what’s possible if the right players are willing to do things differently. “30% of care is unnecessary, and we can’t solve that by looking at price alone. It requires tackling utilization,” said Dr. Daniel Stein, President and Founder of Embold Health. But solving that problem takes more than analytics—it takes alignment. As Cigna Healthcare’s SVP and Chief Strategy Officer, Heather Dlugolenski said, “Plans need to get over themselves, and we have to partner differently with employers and differently with third-party partners.”

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Why Transparency Can’t Wait

Throughout the discussion, one thing was clear: without transparency, progress stalls. But when it's embraced, not as a threat, but as a tool, it has the power to elevate everyone involved in care.

Adam Stavisky, former SVP of U.S. Benefits at Walmart, noted, “The quality variation between systems was no different than the variation within a system…It’s the physician-by-physician identification and guidance that’s so critical.”

But what does it really take to get that level of clarity—and who’s willing to go there? These leaders weren’t afraid to explore those questions.

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Innovation Without Friction

Innovation wasn’t defined by flashy tools or new tech. It was reframed as a shift in how organizations relate to and collaborate with one another. “We all want innovations,” said Dotan Ziv, Head of US Benefits at JPMorganChase. Ziv explained the common desire of employers to offer innovative services without shifting cost, with hopes of yielding better outcomes for members. “Outcomes are our top priority,” said Ziv. The panelists explored how approaches to innovation look in practice and why it’s so vital to the future of the industry.

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The Most Important Insights Are Still Ahead

The conversation went far beyond surface-level insights. It challenged long-held assumptions and uncovered what it really takes to move healthcare forward, together. From bold ideas on transparency to hard truths about trust, and from reimagined partnerships to tested innovation, this discussion didn’t hold back.

Access the full recording to hear what happens when leaders stop playing it safe and start saying what needs to be said.