Enhancing the healthcare agent service with the power of Embold Health’s AI Provider Selector

Embold Health empowers users to seamlessly identify the right type of providers, for their specific needs, that deliver appropriate and effective care the first time.

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Healthcare costs in the U.S. are rising at an unsustainable rate, with up to 30% of the nation’s total healthcare bill — at least $600 billion annually — wasted on unnecessary treatments and low-quality care that doesn't improve patient outcomesⁱ. These inefficiencies often arise from unnecessary medical care, lack of alignment with current scientific evidence, and recommendations that lead patients to the wrong providers or unnecessary treatments.

While the problem is complex, we can solve one core problem: identifying the right physicians that adhere to evidence-based guidelines and minimize patient risk through care effectiveness and appropriateness. Steering patients to these relevant providers ensures they receive better care for their needs.

Leveraging AI for smarter healthcare navigation

With the integration of Embold Health’s AI-powered Provider Selector — an embedded, configurable healthcare template in the Microsoft healthcare agent service, customers can now help their users identify the best healthcare providers for their specific needs, making healthcare more accessible, personalized, and cost-effective.

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Leveraging Embold’s provider quality data and interactive experience, users of healthcare agent service can be guided to the right provider, the first time. Users engage via natural language conversation with the Provider Selector, by inputting their symptoms or health problems. Based on appropriateness, effectiveness, and total cost of care, the Provider Selector suggests the best primary care doctors, specialists, or urgent care providers based on the user’s input of unique medical needs, personal preferences, and location. From proximity to proficiency, every generated response is carefully curated to guide users towards optimal healthcare experiences.

How Embold Health’s Provider Selector works

At the core of Embold Health’s Provider Selector is an intelligent AI template that can be customized and connected into existing self-service systems. This pre-built template helps users find the right healthcare providers by understanding their unique needs and preferences, guiding them to high-quality care through Microsoft Teams, webchat or text message. Unlike traditional provider directories, Provider Selector offers advanced capabilities such as:  

• Personalized Provider Recommendations: Streamline the provider selection process for users searching by symptoms or service, helping users find the right providers quickly and efficiently.

• Seamless Integration: The Provider Selector template can be easily integrated into any instance of the healthcare agent service.  

• Omnichannel Delivery: Configurable across various channels — webchat, SMS, Microsoft Teams, and mobile apps — expanding access for Microsoft users.  

As the healthcare industry continues to embrace digital transformation, Microsoft’s healthcare agent service provides the scalability, security, and intelligence required to create custom, AI-driven experiences. Provider Selector operates within Embold Health's HITRUST r2 Certified systems, reflecting their commitment to achieving the highest standards of data security, privacy, and compliance. Additionally, Provider Selector is designed to fit seamlessly within this ecosystem, using AI to ensure providers meet accessibility and relevancy standards for the end user.

AI for healthcare: Better outcomes, lower costs

As healthcare costs continue to rise, improving efficiency and patient outcomes have never been more critical. Embold Health’s Provider Selector addresses both challenges by enhancing engagement and optimizing the flow of information. Through an intuitive, personalized search experience, users are guided to the right providers — those who deliver high-quality, evidence-based care — driving better outcomes and lower costs.

This collaboration is paving the way for more efficient, personalized, and cost-effective care. As the healthcare landscape evolves, tools like Embold Health’s Provider Selector will not just enhance the healthcare experience — but transform how care is sought out and delivered.  

Make way for a healthier future with Provider Selector

The healthcare agent service powered by Embold enhances the healthcare navigation experience with intelligent AI to drive better health outcomes. Embold Health’s Provider Selector creates a refined, personalized experience that ensures patients get connected to the right care — quickly, efficiently, and accurately.

Technology is evolving with the goal of improving our lives, and there is great potential in how AI can elevate the patient experience. Innovative AI-powered solutions can help health and life science organizations enhance the patient experience by providing transparent, data-driven insights and improving care navigation at every step. With a foundation built on clinical insight, Embold Health is reshaping the way healthcare is navigated, one informed decision at a time.  

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Contact info@emboldhealth.com to get a demo or learn more about Embold Health’s Provider Selector.

Discover more about Microsoft and other healthcare agent service templates here.